Terms of service

Welcome to IVY IN THE SKY.

These Terms of Service ("Terms") govern your access to and use of the IVY IN THE SKY website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree, please discontinue using our website.

1. Acceptance of Terms

By visiting or purchasing from IVY IN THE SKY, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website and place an order.

You agree that all information provided during checkout is accurate, complete, and up to date.

3. Products & Availability

We make every effort to ensure that product descriptions, images, and pricing are accurate.

However, we do not guarantee that:

  • Product colors displayed on your device will exactly match the actual product.
  • Product descriptions are free from typographical errors.
  • Every item will remain available at all times.

We reserve the right to discontinue products, limit quantities, or update product information without prior notice.

4. Pricing

All prices displayed on our website are in U.S. Dollars (USD).

We reserve the right to:

  • Modify prices at any time.
  • Correct pricing errors.
  • Cancel orders affected by pricing inaccuracies.
  • End promotional offers without notice.

If your order is impacted by a pricing error, we will notify you before processing whenever possible.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Decline or cancel any order.
  • Limit purchase quantities.
  • Refuse orders suspected of fraud or unauthorized resale.
  • Cancel duplicate or suspicious transactions.

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

6. Payments

Payment must be successfully authorized before an order can be processed.

We accept secure payment methods available during checkout.

If payment authorization fails, your order will not be completed.

7. Shipping

Processing and delivery times shown on our website are estimates only.

Delivery schedules may be affected by:

  • Weather conditions
  • Carrier delays
  • Customs inspections
  • Public holidays
  • High shipping volumes
  • Other unforeseen circumstances

Additional information is available in our Shipping Policy.

8. Returns & Refunds

Our return procedures are outlined in our Return & Refund Policy.

Please review that policy carefully before making a purchase.

Certain items may be designated as Final Sale and are not eligible for return or refund.

9. Promotions

Promotional offers and discount codes:

  • Cannot be exchanged for cash.
  • May not be combined unless specifically stated.
  • May exclude selected products.
  • May expire without prior notice.

IVY IN THE SKY reserves the right to modify or discontinue promotions at any time.

10. Intellectual Property

All materials available on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Website design
  • Product descriptions
  • Text
  • Videos
  • Icons

are the exclusive property of IVY IN THE SKY or its licensors and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

11. User Content

If you submit reviews, photographs, comments, or other content to our website or social media platforms, you grant IVY IN THE SKY a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for marketing and promotional purposes.

You represent that your submitted content does not violate the rights of any third party.

12. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

IVY IN THE SKY is not responsible for the content, policies, products, or services provided by those external websites.

Access to third-party websites is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, IVY IN THE SKY shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Purchase or use of our products
  • Shipping delays
  • Website interruptions
  • Technical issues

Our maximum liability shall not exceed the amount paid for the applicable order.

14. Indemnification

You agree to defend, indemnify, and hold harmless IVY IN THE SKY, its affiliates, directors, employees, and partners from any claims, damages, liabilities, costs, or expenses resulting from:

  • Your violation of these Terms.
  • Misuse of the website.
  • Violation of applicable laws.
  • Infringement of third-party rights.

15. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes become effective immediately upon publication on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of South Carolina, United States, without regard to conflict of law principles.

Email:
shop@ivyinthesky.com

If you have any questions regarding these Terms of Service, please contact our Customer Support Team. We are happy to assist you during our regular business hours.