Shipping policy

Welcome to IVY IN THE SKY.

We're committed to delivering your order efficiently and providing a smooth shopping experience from checkout to delivery. Please review our shipping information before placing your order.

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Order Processing

Orders are processed after payment has been successfully authorized.

• Processing Time: 1–3 business days
• Orders are prepared Monday through Friday, excluding weekends and public holidays.

During promotional events or peak shopping seasons, processing may require a little additional time.

Once your package has been shipped, you'll receive a confirmation email with tracking details.

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Shipping Methods (United States)

We currently offer the following shipping options within the United States:

Shipping fees are automatically calculated during checkout based on your order total.

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Estimated Delivery

After your order has been dispatched, estimated transit times are:

• Standard Shipping: 4–7 Business Days
• Expedited Shipping: 2–4 Business Days

Please note that these delivery estimates begin after your order has been shipped, not when the order is placed.

Delivery times may vary depending on your location and carrier conditions.

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Tracking Information

When your package leaves our fulfillment center, we'll send a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after the carrier scans your shipment.

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Shipping Address

Please double-check your shipping information before completing your purchase.

If you notice an error, contact us immediately.

Once an order has entered fulfillment or has already shipped, we may be unable to modify the shipping address or cancel the order.

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Multiple Shipments

To help avoid unnecessary delays, orders containing multiple items may occasionally be shipped in separate packages.

If this occurs, each shipment will have its own tracking information.

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International Shipping

International shipping is available to selected destinations.

Delivery times vary by country and may be affected by customs clearance procedures.

Any customs duties, import taxes, VAT, or other fees required by your local government are the responsibility of the customer.

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Shipping Delays

Although we strive to deliver every order on schedule, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Carrier transportation delays
• Customs inspections
• Public holidays
• High shipping volumes
• Incorrect shipping information

We appreciate your patience should any of these situations arise.

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Lost or Damaged Packages

If your order is lost, arrives damaged, or you receive the wrong item, please contact us as soon as possible.

To help us investigate your claim, please include:

• Order Number
• Photos of the package
• Photos of the shipping label
• Photos of the item (if damaged)

Our support team will work with the shipping carrier to resolve the issue promptly.

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Business Correspondence

IVY IN THE SKY

305 Starnes Point Ct
Fort Mill, SC 29715
United States

Business Correspondence Only – Not a Return Address

Please do not return merchandise to the address above. Contact our Customer Support Team first to receive the correct return instructions.

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Contact Us

If you have any questions about shipping or delivery, we're happy to help.

Email:
shop@ivyinthesky.com

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

We typically respond to all inquiries within 24–48 business hours.