Refund policy

At IVY IN THE SKY, we want you to shop with confidence. If your purchase isn't quite right, we're here to make the return process as simple as possible.

Please review our return policy before requesting a return.

Return Eligibility

You may request a return within 14 days of the delivery date.

To qualify for a return, all items must:

  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be free of stains, makeup, perfume, deodorant, pet hair, or other signs of wear.
  • Be returned in their original packaging whenever possible.

Items that do not meet these conditions may not be accepted.

Final Sale Items

The following products are Final Sale and cannot be returned or refunded:

  • Final Sale merchandise
  • Gift Cards
  • Bodysuits
  • Swimwear
  • Undergarments
  • Earrings
  • Personalized or customized products
  • Any item marked as non-returnable

Return Authorization

Before returning any merchandise, please contact our Customer Support Team.

Please provide:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you wish to return
  • Reason for the return

Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Refund Method

After your returned item has been received and inspected, approved returns will be processed to your original payment method.

Please allow:

  • 5–7 business days for inspection
  • Additional processing time depending on your payment provider

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges.

If you would like another size, color, or style, we recommend placing a new order after your return has been processed.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your Order Number
  • Photos of the item
  • Photos of the shipping label
  • Photos of the packaging
  • A brief description of the issue

Once reviewed, we will arrange an appropriate solution, which may include:

  • A replacement item
  • A full refund
  • Store Credit

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The return is due to an error on our part.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

International Returns

International customers are responsible for all return shipping costs, customs duties, and related fees unless the return is the result of our error.

Shipping fees paid at checkout are non-refundable.

Non-Returnable Returns

Returns may be declined if:

  • The return request is made after the return period.
  • Items show signs of wear or use.
  • Original tags have been removed.
  • Items have been washed, altered, or damaged after delivery.
  • Products are returned without authorization.

If a return is refused, the merchandise may be shipped back to the customer.

Business Correspondence

IVY IN THE SKY

305 Starnes Point Ct
Fort Mill, SC 29715
United States

Business Correspondence Only – Not a Return Address

Please do not return products to the address above. Contact our Customer Support Team first to receive the correct return address and instructions.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email:
shop@ivyinthesky.com

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

We typically respond within 24–48 business hours and are happy to assist you throughout the return process.